Watch this webinar in which Saúl Mizrahi, Patient Care Coordinator at Clinica Tambre, is explaining the important role of a patient care coordinator in IVF and egg donation treatment.
A patient care coordinator is a crucial part of your IVF process. This is your first contact with your clinic, no matter if you are having your treatment abroad or not. The coordinator is in touch with you on a daily basis. The role of the patient care team involves answering all patient’s queries, and this is a person who talks to you and is in between you and the doctors to help you. The patient coordinator is responsible for answering your emails on time or making phone calls or giving you feedback on how everything is, so you won’t feel that you’re having treatment abroad, you have constant communication with your coordinators during the entire procedure and finally complementary therapies. The patient care coordinators are also the ones who help with organising your trip to the clinic and will guide you through the whole IVF process. It’s important to have an individual approach to make sure that your treatment is very personal and that everything goes according to plan when it comes to visits, additional tests, etc.
Clinica Tambre offers an online support system so that you can feel taken care of even though you live abroad. Most of the time, you can buy your medication in Spain (while coming for the consultations), or the clinic can send you necessary prescriptions which you can use in your home country.
A patient journey starts with the first contact, you can either call the clinic or request a call from the coordinator and then organize an appointment with a doctor. You will be asked to send all the medical records and blood tests beforehand, those should be current results. This way, the doctor is already aware of your case and can give you a diagnosis based on a previous study done with your tests and your medical records. At that point, your visit is planned, during which the doctor will do a full evaluation of your situation. During your first visit, the doctor will perform an ultrasound and indicate, which tests you need to do, then you will be ready to move forward with your treatment, and you will receive a treatment protocol. This treatment protocol includes all the details of the treatment, when you will need to start the medication, when you will need to have your ultrasounds, etc. Once you are home, you can start the procedure, you can start taking your medication.
When you’re ready, you will be flying for your second trip to Spain and depending on the treatment that you are undergoing, the stay will be shorter or a little longer. At that time, the patient care coordinator will be there with you as well so that they can explain everything before the procedure is done and after the procedure is done. It is recommended to fly home the next day after the procedure, so you can rest and relax after this procedure. When you arrive home, 10 days later, you will perform a blood pregnancy test, and hopefully, you will be able to share the good news with the whole team.- Questions and Answers